Our Patient Experience Team

The Patient Experience Team offer a free and confidential service for patients. The team can help answer any questions about your experience with the hospital, listen to your suggestions, queries and concerns and can offer advice and support for you, your relatives, carers and friends. We also welcome positive feedback and messages of thanks from patients and relatives about your experiences.

We can offer 'on the spot' advice if you have queries or difficulties about health services, provide information about hospital services and help you find other organisations or groups that may be helpful to your situation.

Our team are here to listen and respond to your queries or feedback.

Our opening hours are 9am to 4pm, Monday to Friday. We are situated in the North Wing, Level 1, Main Entrance.

You can contact us by calling 0800 7838058 or emailing pals@dchft.nhs.uk

If you would prefer to give feedback about your hospital experience via Care Opinion, please click here.

Further contact details are available here.

If you wish to make a complaint, more information about this process is available here.