Tell us About your Experience at Dorset County Hospital
We want to make sure that you get the best from your hospital services and are always looking to make improvements to give our patients a better experience.
Feedback
Please tell us about your:
- Doctor
- Nurse
- Therapist
- Anyone else who looks after your health in the hospital.
How to get advice
If you need to get advice whilst at the hospital the best thing to do it to ask the member of staff who are looking after you.
You can also come to the PALS Office in North Wing Level 1. The team can help you to find out about the hospital and answer your questions.
How to complain
If you are unhappy with any part of your health care, please let us know as soon as possible (within one year of it happening).
Anyone who receives health care from the hospital can complain. You can:
- Talk to the member of staff who is looking after you
- Come to the PALS Office in North Wing Level 1
- Telephone the PALS Office on 0800 7838058 (This telephone number is free from a home telephone line but there will be a charge if you telephone from a mobile phone)
- Email patientexperience@dchft.nhs.uk
Where else can I get help?
You can get help with making a complaint from seAp Advocacy.
They can give you help and advice.
They are not run by the NHS and it’s free. They will only share what you want them to.
To get help from seAp Advocacy you can call 0330 440 9000 or email info@seap.co.uk
About this leaflet
Author: Jo Findlay Learning Disability and Mental Capacity Act Advisor
Written: April 2021
Approved: April 2021
Review date: April 2024
Edition: v1
If you have feedback regarding the accuracy of the information contained in this leaflet, or if you would like a list of references used to develop this leaflet, please email patientinformation.leaflets@dchft.nhs.uk