Patients praise levels of care at Dorset County Hospital

29 September 2022

Patients have praised the level of care experienced at Dorset County Hospital.

The latest inpatient survey, carried out by the Picker Institute on behalf of the Care Quality Commission, captured the views and experience of 570 patients admitted to DCH in November 2021.

The results revealed that 82% of patients rated their experience as a 7/10 or more; 99% felt treated with respect and dignity and 98% had confidence and trust in the staff.

Patients particularly highlighted how they were able to keep in touch with family and friends throughout the COVID-19 restrictions, the quality of the food and how long they had to wait for admissions.

Areas where suggested improvements can be made included giving further privacy when discussion conditions and treatment, further explanation on how patients might feel after their procedure and who to contact when being discharged and not preventing patients from sleeping at night.

Chief Nursing Officer at Dorset County Hospital Nicky Lucey said: “The survey was conducted at a time of continued pressure on our staff, so it is fantastic to see such positive feedback from our patients.

“This reflects the tremendous efforts and dedication of our staff across the organisation to continue to provide outstanding care.

“Patient feedback is incredibly important in helping us to continue to shape and improve the care and experience we provide to our patients, and we will be taking steps to address areas where improvements are needed.”

The full patient survey results are available on the CQC website: https://www.cqc.org.uk/publications/surveys/adult-inpatient-survey