Patient Portal: My Online Care

At Dorset County Hospital, we have partnered with DrDoctor, an innovative platform designed to enhance how we connect and communicate with our patients. This partnership reflects our commitment to improving patient experience and streamlining care pathways.

The DrDoctor Patient Portal is a secure and convenient digital solution designed to enhance your experience as a patient.

Through DrDoctor, you will receive appointment notifications and reminders and will be able to request to reschedule your appointment or cancel your appointment if you no longer need to be seen.

What do patients need to do?

Please note: You will only be able to receive text message notifications if we have your mobile phone number on our system. You will only receive emailed notifications if you have consented to emailed correspondence via the DCHFT email consent portal. It’s essential that DCH holds up-to-date patient contact details, especially mobile phone numbers – you can check we have the latest details with the reception team at your next outpatient appointment.

You may also wish to add 07860 039092 and 07903 580302 to your phone address book and call it ‘NHS Hospital’ so it’s clear when messages from the outpatients’ team arrive.

Find out more about the DrDoctor Patient Portal.

Keep up to date with the national NHS App roadmap.

Log on to the Patient Portal here.

Opting out

If you do not wish to use the text messaging or online system, you can continue to contact our call centre to rearrange your appointment.

While it is hoped most patients will appreciate the convenience, speed and security of the portal, it is simple for those who wish to opt out to do so.

Any patients who would like to opt out of using the patient portal can do so by texting STOP to text messages they receive, by logging into the portal and opting out via the settings. Patients who opt out will continue to receive letters, and be able to reschedule or decline appointments by phone.

The NHS app – from April 2026

We are proud to be integrated with the NHS App, joining several other NHS trusts across England in providing patients with a more seamless way to manage their healthcare. You can now use the NHS App to view both GP and hospital appointments in one place, access a single point of contact for each appointment, and request changes or cancellations in eligible specialities.

Support and queries

If you have any queries about how Dorset County Hospital uses your personal data, please read our Privacy Notice.

For any queries about DrDoctor, including accessing the portal and how to use it, please read the DrDoctor FAQs.

Alternatively, you can contact the Outpatient Booking Team using the details on your appointment letters.